Even with the countless means of communication that companies can use, word of mouth remains a key point.
In this interesting article published on Caplena's Blog, we see how to measure word of mouth through the NPS and how to use this data.
Even with the countless means of communication that companies can use, word of mouth remains a key point.
In this interesting article published on Caplena's Blog, we see how to measure word of mouth through the NPS and how to use this data.