KFC

An interesting campaign in the UK by the KFC chain specializing in fried chicken that to announce the reopening focuses on a new message and gives prominence to its consumers invited with a social initiative #RateMyKFC to make their own versions of its plate of chicken wings.

They have collected hundreds of tweets and a very high involvement rate.

Click here to read the article

Maintaining a customer over time is a challenge and there are no shortcuts: product and service are the heart, but they are not enough! It is crucial to be able to seize the unique and unrepeatable "moment" in which the customer is at the height of enthusiasm and is ready to fall in love with your product/brand to lay the foundations of future "reciprocity". Interesting article on how to do that: https://www.helpscout.com/blog/customer-retention-strategies-that-work/

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